{"id":298,"date":"2025-12-09T20:32:56","date_gmt":"2025-12-09T20:32:56","guid":{"rendered":"https:\/\/superchat.cl\/servicios\/about\/"},"modified":"2025-12-19T14:12:04","modified_gmt":"2025-12-19T14:12:04","slug":"acerca","status":"publish","type":"page","link":"https:\/\/superchat.cl\/servicios\/acerca\/","title":{"rendered":"Acerca"},"content":{"rendered":"\n
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<\/div>

Experiencia, formaci\u00f3n y visi\u00f3n pr\u00e1ctica<\/h1>

Una trayectoria construida desde la formaci\u00f3n acad\u00e9mica y la experiencia real en gesti\u00f3n comercial, atenci\u00f3n al cliente, tecnolog\u00eda y procesos, con una mirada pr\u00e1ctica orientada a resolver problemas concretos de comunicaci\u00f3n y operaci\u00f3n en los procesos empresariales.<\/p><\/div>\n\n\n\n

\"gestion<\/figure><\/div>\n<\/div><\/div>\n\n\n\n
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EMPRESAS<\/h2><\/div>\n\n\n\n
\"logos<\/figure><\/div>\n<\/div>\n\n\n\n

AREAS E INDUSTRIAS<\/h3>


Trayectoria profesional transversal en telecomunicaciones<\/strong>, servicios financieros<\/strong>, miner\u00eda<\/strong>, sanitaria<\/strong>, construcci\u00f3n<\/strong>, inform\u00e1tica<\/strong>, cobranza y televentas<\/strong>, farmacia<\/strong>, salud privada<\/strong> y servicios jur\u00eddicos<\/strong>, participando tanto en roles t\u00e9cnicos como de gesti\u00f3n, consultor\u00eda y direcci\u00f3n de proyectos.

Esta experiencia multisectorial, combinada con la implementaci\u00f3n de sistemas de gesti\u00f3n, plataformas tecnol\u00f3gicas y modelos de atenci\u00f3n al cliente, permiten comprender en profundidad las din\u00e1micas operativas, comerciales y regulatorias que enfrentan organizaciones de distinta naturaleza, tama\u00f1o y nivel de madurez.
<\/p><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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formaci\u00f3n academica<\/h2>

Nuestra experiencia ha permitido a empresas atraer m\u00e1s clientes y mejorar su eficiencia gracias a soluciones personalizadas y efectivas en marketing y atenci\u00f3n al cliente.<\/p><\/div>\n\n\n

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tESTUDIOS SUPERIORES<\/span><\/div>

Diplomado en An\u00e1lisis Financiero\u00a0 (2022 \u2013 PUC)\u00a0
Diplomado Programaci\u00f3n en Python (2021 \u2013 PUC)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0
Ingeniero Civil Industrial (2016 \u2013 UTFSM)
Diplomado en Contact Center (2010 \u2013 U. Central)
Diplomado en Gesti\u00f3n en Ingenier\u00eda (2000 \u2013 UTFSM)
Ingeniero Civil Bioqu\u00edmico (1995 \u2013 PUCV)
Licenciado en Ciencias de Ingenier\u00eda (1994 \u2013 PUCV)<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tAREA TECNOLOG\u00cdA Y SISTEMAS<\/span><\/div>

Python para Machine Learning
Python y la web (2021 \u2013 PUC)
Desarrollo de Software con Python (2021 \u2013 PUC)
Python y Bases de Datos (2021 \u2013 PUC)
Perfeccionamiento en CMMI (2008 \u2013 AXXI)
Administraci\u00f3n de Proyectos de Software (2008 \u2013 AXXI)
Administraci\u00f3n de la Configuraci\u00f3n (2008 \u2013 AXXI)
Profesional Certificado ITIL (2008 \u2013 EXIN)
Programaci\u00f3n en Visual Basic (2005 \u2013 ASIVA)<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tAREA GESTION DE CALIDAD<\/span><\/div>

Coordinador Registrado COPC E-PSIC (2013 \u2013 Kenwin)
Supervisi\u00f3n y Monitoreo de Contact Center (2013 \u2013 Kenwin)
Taller de Auditor\u00eda para Contact Center (2013 \u2013 Kenwin)
Perfeccionamiento en ISO 27001 (2011 \u2013 BV)
Perfeccionamiento MS Project (2008 \u2013 WTCS)
Administraci\u00f3n de Proveedores (2008 \u2013 AXXI)
Auditor Interno ISO 14001- 0SHAS 18001 (2007 \u2013 BV)
Auditor L\u00edder en ISO 9001 (2005 \u2013 BVQI)<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tAREA FINANCIERA<\/span><\/div>

Tasaci\u00f3n de Derechos de Aguas (2024 \u2013 Arenas y Cayo)
Tasaci\u00f3n de Predios Agr\u00edcolas (2024 \u2013 ASATCH)
Peritaje en Valoraci\u00f3n Fiscal y Judicial (2023 \u2013 Arenas y Cayo)
Valoraci\u00f3n de Empresas (2022 \u2013 PUC)
Herramientas para el An\u00e1lisis Financiero (2022 \u2013 PUC)
Herramientas para la Evaluaci\u00f3n de Proyectos (2022 \u2013 PUC)
Gesti\u00f3n Estrat\u00e9gica del Riesgo (2022 \u2013 PUC)
Tasaci\u00f3n de Propiedades Inmobiliarias (2022 \u2013 Arenas y Cayo)
Estudio de Cabida para Valorizaci\u00f3n de Suelo (2022 \u2013 ASATCH)
Normas IFRS (2016 \u2013 PUC)
Contabilidad Financiera (2012 \u2013 PUC)<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tAREA MEDIO AMBIENTE<\/span><\/div>

Normativa Ambiental Aplicable en el SEIA (2024 \u2013 SEIA)
Sistema de Evaluaci\u00f3n Ambiental SEIA (2024 \u2013 SEIA)
Descripci\u00f3n de Proyectos en el SEIA (2024 \u2013 SEIA)
Descripci\u00f3n \u00c1rea de Influencia en el SEIA (2024 \u2013 SEIA)
Gesti\u00f3n de Residuos S\u00f3lidos y L\u00edquidos (2024 \u2013 SEIA)
Evaluaci\u00f3n del Componente H\u00eddrico (2024 \u2013 SEIA)
Evaluaci\u00f3n de Calidad del Aire (2024 \u2013 SEIA)
Teor\u00eda de Compensaci\u00f3n de Biodiversidad (2024 \u2013 SEIA)
Evaluaci\u00f3n de Impactos por Ruido y Vibraciones (2024 \u2013 SEIA)
Centrales E\u00f3licas de Generaci\u00f3n El\u00e9ctrica (2024 \u2013 SEIA)
Participaci\u00f3n Ciudadana en el SEIA (2024 \u2013 SEIA)
Consulta Ind\u00edgena en el SEIA (2024 \u2013 SEIA)<\/p><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

Experiencia, formaci\u00f3n y visi\u00f3n pr\u00e1ctica Una trayectoria construida desde la formaci\u00f3n acad\u00e9mica y la experiencia real en gesti\u00f3n comercial, atenci\u00f3n […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_surecart_dashboard_logo_width":"180px","_surecart_dashboard_show_logo":true,"_surecart_dashboard_navigation_orders":true,"_surecart_dashboard_navigation_invoices":true,"_surecart_dashboard_navigation_subscriptions":true,"_surecart_dashboard_navigation_downloads":true,"_surecart_dashboard_navigation_billing":true,"_surecart_dashboard_navigation_account":true,"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-298","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false},"uagb_author_info":{"display_name":"Nibaldo Vald\u00e9s Veloso","author_link":"https:\/\/superchat.cl\/servicios\/author\/admin\/"},"uagb_comment_info":0,"uagb_excerpt":"Experiencia, formaci\u00f3n y visi\u00f3n pr\u00e1ctica Una trayectoria construida desde la formaci\u00f3n acad\u00e9mica y la experiencia real en gesti\u00f3n comercial, atenci\u00f3n […]","_links":{"self":[{"href":"https:\/\/superchat.cl\/servicios\/wp-json\/wp\/v2\/pages\/298","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/superchat.cl\/servicios\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/superchat.cl\/servicios\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/superchat.cl\/servicios\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/superchat.cl\/servicios\/wp-json\/wp\/v2\/comments?post=298"}],"version-history":[{"count":23,"href":"https:\/\/superchat.cl\/servicios\/wp-json\/wp\/v2\/pages\/298\/revisions"}],"predecessor-version":[{"id":965,"href":"https:\/\/superchat.cl\/servicios\/wp-json\/wp\/v2\/pages\/298\/revisions\/965"}],"wp:attachment":[{"href":"https:\/\/superchat.cl\/servicios\/wp-json\/wp\/v2\/media?parent=298"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}